NTSU Advice Service Feedback
Share your experience to help us improve the support you received.
Your name (optional)
Student number (optional)
Tell us about your experience of NTSU Advice
Rows
Strongly Agree
Agree
Neither agree nor disagree
Disagree
Strongly Disagree
Not applicable
It was easy to access the Advice Service when I needed it
I received a response within a reasonable timeframe
I felt listened to, respected and supported by my adviser
The advice I received was clear, relevant and useful
I felt confident that my adviser understood my circumstances and acted in my interests
What is the most important aspect of the Advice Service to you? (Pick up to three)
Confidentiality
Receiving a timely response
Ease of accessing the service
Having the option of face-to-face advice
Friendly and approachable advisers
Being treated without judgment
Advice that is Independent of NTU
Knowledgeable and experienced Advisors
Something else
Would you use or recommend NTSU Advice again?
Rows
Strongly Agree
Agree
Neither agree nor disagree
Disagree
Strongly Disagree
Not applicable
I would use NTSU Advice again if I needed support
I would recommend NTSU Advice to another student
What difference has the advice made? As a result of accessing NTSU Advice, to what extent do you agree with the following statements?
Rows
Strongly Agree
Agree
Neither agree nor disagree
Disagree
Strongly Disagree
Not applicable
I have a better understanding of my rights and options
I feel more confident about the next steps I can take
I feel better supported in dealing with my situation
What is the current status of the issue you contacted NTSU Advice about?
Fully resolved
Partially resolved
Still ongoing – awaiting an outcome
Still ongoing – I know what to do next
Not resolved – no further action is possible
I no longer need support
Has the advice you received helped you gain money, save money or avoid a financial loss?
Yes
No
Not yet known
Not applicable
If yes, please estimate the amount and briefly explain (e.g. deposit return, charge successfully challenged, financial support obtained etc.)
Would you be happy for NTSU to use your feedback or detail of your experience, with identifying information removed, to demonstrate the impact of the Advice Service in report or publicity?
Yes, in internal reports and service evaluation
Yes, in internal reports and external publicity
No
Note:
Identifying information will be removed; information that could reasonably identify you will not be published without first discussing it with you. Your choice will not affect the advice or support you receive.
What could we improve as a service?
Submit Feedback
Should be Empty: